Legal
Returns and Refunds Policy
How returns, cancellations and refunds work when you order from CLEIR.
Last updated: September 2026
Your first-order trial
Your first AURA order comes with 14 days from delivery to decide whether it’s right for you. If you’ve used one pouch or fewer, return the rest to us within those 14 days and we’ll refund your order.
Return postage is at your own cost. Once more than one pouch has been used, we may not be able to offer a refund.
Changing your mind on any order
On any order, you can cancel within 14 days of the day you receive your products. Let us know within that time, then return the products within a further 14 days.
Products must be unopened and still sealed in their original packaging. For hygiene reasons, we can’t accept returns of products that have been unsealed after delivery, except under the first-order trial above or where a product is faulty.
Faulty or damaged products
If something arrives damaged or isn’t right, please contact us straight away with your order number and a photo if you can. We’ll put it right, and you won’t pay return postage for faulty items.
Your statutory rights are not affected.
How to return
Email hello@socleir.com with your order number before sending anything back, and we’ll reply with the returns address.
We recommend using a tracked service, as we can’t be responsible for items lost in transit.
Refunds
Once we’ve received your return, we’ll refund you to your original payment method within 14 days.
If you cancel your whole order within 14 days of delivery, the refund includes the standard delivery charge you paid.
Questions about returns?
Whether it’s a return, a refund or something that isn’t quite right, our team replies thoughtfully, usually within one working day.
hello@socleir.com
Response time
Within one working day